Customer Support Center

Our support team is ready to help with questions, account-related issues, technical problems or general feedback. Whether you need help verifying ID, adjusting deposit limits, reporting a fault or guidance on responsible gambling, our agents will assist quickly and politely. Contact us via live chat, email or phone and we’ll do our best in your favour. We work with authorised organisations and can signpost further support where required. Support is available in English 24/7 or during stated hours.

Department	Contact
Customer support	[email protected] (live chat, email; account, technical and verification help)
General enquiries	[email protected] (billing, offers and corporate enquiries)
Affiliate enquiries	[email protected] (programme and partner payments)
Phone	+44 20 7946 0821 (calls charged at local rate)
Working hours	Chat 24/7; email replies Mon-Fri, 09:00-18:00; phone Mon-Fri, 09:00-18:00

Support via Email

Email is our preferred contact method for detailed requests, account issues or when you need to send documents. Please write to [email protected] with a clear subject line and include your full name, account ID and up-to-date contact details to avoid delays. This helps our team review requests faster and request any further verification if needed.

Send Us a Message

Name

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Response Time

Our support team aims to respond quickly. Most enquiries are answered within one business day; simple requests often get a same-day reply. More complex cases, such as payments, KYC or security reviews, can take longer and may require additional checks or documentation. We'll keep you updated at every step and provide an estimated resolution timescale where possible.

Feedback

We'd love to hear from you. Send feedback, suggestions or ideas to help improve the site and games. Every message is read by our team and used to make the service clearer, faster and more enjoyable for players in the UK. Share bugs, feature requests or general thoughts via live chat or email at [email protected] and we’ll review it carefully.